Client Services

Our customers are important to us! If you have a concern about your order, please let us know at


Shipping & Delivery
We ship our products via USPS or UPS Ground.  Orders generally ship out the next business day but in times of high volume can take 3-5 business days. If you need something quickly send us an email at and we'll do our best to get it right out! Currently Taylor Aiden ships within the continental United States.  Please contact us for information regarding shipments to Hawaii, Alaska, and international locations.

Orders containing any products that are on back-order will be shipped out as soon as the back-ordered items are in stock.  We will not separate your order into multiple shipments.  If you'd like to receive in-stock items sooner, please place two separate orders:  one for in-stock items & one for back-ordered items.  The majority of the time, a product's detail page will notify you if an item is on back-order.  In some cases there may not be notification.  If this occurs, we will email you about the back-ordered item(s) after your order is placed.

Returns & Replacements
If you are not satisfied with your Taylor Aiden purchase, we accept unused merchandise purchased online for exchange or credit refund within 14 days of purchase date when accompanied by original receipt. Unfortunately, shipping is non-refundable at this time and Taylor Aiden does not pay for return shipping charges. Return instructions will be included with shipment of online purchase.  If you have further questions about returning a ready-made item purchased online please email

All sale items are considered FINAL SALE and cannot be accepted for return.  If there is a mistake with your order, please contact Taylor Aiden immediately at so that we can remedy the error.

Privacy & Security
We neither sell nor share your information with outside companies or third parties. When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We do encourage you to sign up for our newsletter.  These emails provide you with advanced notice of sales, new merchandise, and other events.  But, of course, you have the option to add or remove your name from our list at any time. 

Typographical Errors
In the event that a Taylor Aiden product is mistakenly listed at an incorrect price, Taylor Aiden reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Taylor Aiden reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Taylor Aiden shall issue a credit to your credit card account in the amount of the incorrect price.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Taylor Aiden. The collective work includes works that are licensed to Taylor Aiden. Copyright 2014, Taylor Aiden ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Taylor Aiden or purchasing Taylor Aiden products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Taylor Aiden or to purchase Taylor Aiden products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Taylor Aiden. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Taylor Aiden disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Taylor Aiden does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Taylor Aiden does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Taylor Aiden shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Taylor Aiden has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Taylor Aiden Store or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

We reserve the right to refuse any order for any reason and to block future access to customers who mis-use this site or for any other reason.
PLEASE READ THE ABOVE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law.  If you do not agree to these terms and conditions, please do not use this site.
Contact Information
Taylor Aiden  |  36 Miamis Road  |  
West Hartford, CT 06117  |  914.466.4089  |